Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a:

OtC Manager

Be part of the movement - and play your part.  

About the role:

As the OtC (Order to Cash) Manager at DFDS, you will be accountable for overseeing the entire order to cash process, ensuring high quality, timeliness and accurateness. You will work closely with various departments to optimize E2E processes and improve productivity. You will have an opportunity to lead and inspire well established team of professionals that make DFDS Business Services grow and deliver on strategic objectives every single day.

This role requires excellent leadership skills, strategic thinker abilities, collaborative mindset, strong lean focus and background in finance or customer service.

As an OtC Manager at DFDS, your responsibilities will include:

• Leading the OtC team, with a focus on standardizing processes and ensuring operational excellence
• Managing end-to-end OtC processes, including invoicing, cash application, collections, credit control, and dispute resolution
• Identifying areas for improvement in service delivery, working closely with internal and external stakeholders to create value
• Driving process improvement initiatives to streamline the OtC function and enhance productivity
• Ensuring compliance with internal policies and external regulations while managing risks and controls effectively
• Collaborating with cross-functional teams (Finance, Sales, Customer Service) to support seamless business operations and provide valuable insights for decision-making
• Developing and coaching team leads, promoting professional growth and high performance through continuous assessments and training

We are seeking candidates who possess:

• Approximately 5-10 years of experience in OtC or a similar finance function, including leadership roles preferably within an SSC/BPO environment
• Exceptional people management skills with at least 2-3 years of experience in leading other leaders
• The ability to drive change at both the strategic and tactical levels, with exceptional collaboration skills and a value-driven mindset
• Experience in managing large teams and leading transformational/improvement projects in a fast-paced environment
• A strong understanding of finance, accounting, and credit control, with a proven track record in process optimization and improvement
• Excellent communication, presentation, and stakeholder management skills, with a focus on continuous improvement and customer satisfaction
• Fluency in English, both spoken and written

At DFDS, we believe that diversity drives innovation, and inclusivity strengthens teams. We value different perspectives, experiences, and talents, and we cannot wait to welcome you into our collaborative environment.

Working at DFDS:

Join the movement and grow with us.  

We offer:

• Scandinavian work experience - our company values equality, teamwork, and a healthy work-life balance. We encourage open communication, flexibility, and a positive atmosphere. Plus, everyone's input matters, and feedback is welcome!
• Top location of our office – our office is right in the center of Poznan at Rondo Kaponiera. It's easy to get here from anywhere in the city! And it's just a 10-minute walk from Dworzec Główny (the main train station).
• Comfortable and modern office – we are situated across three floors in the GLOBIS building. Experience the benefit of adjustable desks and comfortable chairs at every workstation. Our kitchen is equipped with a coffee machine, hot chocolate machine and healthy snacks for your lunch break. Also, you can relax in our chill zones!
• Flexible working time and hybrid work model 
• Attractive social benefits package – you can use private medical and dental care – LuxMed, MyBenefit/Multisport, Helping Hand platform, Christmas gifts
• Car allowance, parking space

• There's always something happening! We enjoy spending time together, which is why we organize team integrations - each team once a month. Additionally, we host DFDS parties and family events. Also, we have Sport Division, Charity Division and DFDS Music Band!

• We move for all to grow! – you have the chance to develop through our internal training and development programs. We provide funding for courses and training, offer opportunities to build your career in any of our departments through internal recruitments!
• Unique benefit - you can travel for free with our ships!

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you!