Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as:

D365 Operations Delivery Lead  

Be part of the movement - and play your part.   

About the role:

This role contributes to Atlas and the finance organizations success by providing timely and sophisticated support for all live legal entities in D365FO. Furthermore, the role ensures relevant project participation, audit prioritization and external vendor relationships. The Delivery lead ensures that planning and alignment are maintained, key stakeholders are kept informed , and risks and change requests are processed using correct governance. They coordinate and oversee the D365 Operations team, manage dependencies, and act as a central contact between end-users, finance and the Atlas programme.

In addition, the role drives effective communication by leading regular meetings, sharing updates, and preparing action plans. By partnering closely with the rest of the Atlas leadership team delivery leads, the role ensures stability in D365FO.

Beyond these responsibilities, the position carries accountability for all live legal entities in the production environment, including bugs, known errors and communication in critical and non-critical incidents. 

Key responsibilities: 

Planning and Alignment

• Ensuring stable end user support in D365FO

• Being responsible for the production environment in D365FO.

• Ensuring clear processes and ways of working for the second level support.

• Ensure and build Relationship with External Vendors like Microsoft, SKG, Pargesoft, Foriba, etc.

• Follow SLA agreements with external vendors and escalate when bugs are not fixed on time by external software providers.

• Consider and implement relevant improvements to ways of working, collaboration etc.

• Ensure that security role setup lives up to security standards while also serving the needs of the business 

Coordination and Oversight

• HR management for a team of 12 internal persons in 3 different countries

• Ensure external consultants and ISVs are utilized in line with D365FO standards

• Ensure Audit requests are being processed

• Ensure D365 Operations resources are available e.g. for testing of solutions, relevant projects etc.

• Ensure adherence to relevant processes and governances such as change control board

• Involvement in implementations to the degree relevant for D365 Operations 

Meetings and Communication

• Ensure timely updates to programme director and Atlas Leadership team regarding relevant topics

• Ensure relevant stakeholders are kept close and informed

• Ensure alignment between D365 Operations and relevant stakeholders in and outside of the Atlas Programme

• Escalate and co-ordinate in timely manner to third level support for critical issues.

• Co-ordinate with Build team on technical bug fixes.

• Escalate to ACCB whenever bug fixes are not prioritized in timely manner

About you:

We wish you to have:

Technical skills: 

• Experience supporting a live D365 Finance & Operations production environment, including multiple legal entities

• Strong experience in application operations / service delivery, including incident, problem, and change management

• Experience managing external vendors and ISVs, including SLA follow-up and escalations

• Good understanding of finance processes and business-critical systems

• Experience working within governance frameworks, including audits and change control

Soft skills:

• Proven people leadership experience, including managing distributed teams

• Strong stakeholder management and communication skills

• Fluent in English, written and spoken

• Structured, proactive, and accountable approach to work

Working at DFDS:

Join the movement and grow with us 

We offer you:

• Scandinavian work culture: We value equality, teamwork, open communication, and work-life balance.

• Central office location: Modern workspace in the GLOBIS building at Rondo Kaponiera, just 10 minutes from Dworzec Główny.

• Hybrid work model

• Benefits: Private medical care (Luxmed), MyBenefit/Multisport, Multi.life platform

• Growth & development: Access to internal training programs, course funding, and internal career opportunities

• Engaging company culture: Team social time, weekly office activities, company events, Sport Division, Charity Division and DFDS Music Band

• Unique benefit: Free travel on our ships 

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. 

We look forward to hearing from you!